Quick questions
Live chat
Best for product links, stock questions, sample advice and quick checks while you browse the website.
Expert product and order support
Contact Brick Slips UK
Need help with brick slips, brick tiles, stone cladding or stone slips? Send us your project details, measurements or product questions and we will point you in the right direction.
Whether you are comparing brick slips, planning a stone cladding project or checking an existing order, send us the details below and we will direct your enquiry to the right person.
- Support hours
- Monday–Friday, 10am–4pm
- Best for
- Photos, measurements and order details
Send a website enquiry
Tell us how we can help
Complete the form with as much detail as possible. If your enquiry relates to an order, include the order number and the email address used at checkout.
Support hours
Live Chat, WhatsApp and email support are open Monday to Friday, 10am to 4pm. Messages received outside those hours will be reviewed on the next working day.
Please do not include card details or other sensitive payment information in your message.
Get a useful answer faster
What to include in your message
The right information helps us recommend suitable products, calculate quantities and find an existing order without unnecessary follow-up messages.
Send a clear photo of the wall or room and, if possible, an example of the colour or finish you want to achieve.
Include wall width and height in metres, plus the height of any external corners, doors, windows or areas that will not be covered.
Tell us whether the project is internal or external and whether it is near heat, moisture, a fireplace, log burner or exposed weather.
For an existing purchase, provide the order number, checkout email, product name and a clear description of what you need help with.
Need to send images?
Use WhatsApp or email so you can attach photographs, drawings or screenshots to your enquiry.
Research before you contact us
Explore brick slips and stone cladding
Viewing the product range first helps you share the exact styles you like. Include product names or links in your message and order samples before committing to full project quantities.
Interior and exterior finishes
Shop brick slips
Browse brick tiles, brick cladding, corner slips and samples for fireplaces, kitchens, feature walls and exterior projects.
View brick slips
Natural-looking stone finishes
Shop stone cladding
Browse stone slips, corner packs and samples for fireplaces, media walls, garden walls and exterior stone projects.
View stone cladding
Collection from Chelmsford
Ask before travelling
Collection is available on selected orders by prior arrangement. We are operating from a temporary location without a trade counter or on-site card payments, so contact us before placing a collection order.
- Collection hours: Monday–Friday, 8am–2pm
- Wait for confirmation that your order is ready
- Bring a suitable vehicle for the weight and quantity
Contact FAQs
Before you message us
These answers cover the most common product and order enquiries. For anything specific, use Live Chat, WhatsApp, email or the enquiry form above.
Choose a contact optionShould I order samples before full quantities?
Yes. Samples let you compare colour, texture and finish in your own lighting. Product variation is expected, so use a sample as a guide and order the full quantity needed for one project together.
Can you help calculate how much material I need?
Yes. Send the width and height of each wall, details of openings and the height of any external corners. We can sense-check likely quantities, but final measurements remain the customer’s responsibility.
What information is needed for an order enquiry?
Include your order number, the email used at checkout, the product name and a clear explanation of the issue. For delivery damage, keep the packaging and send photographs before installing the goods.
When is support available?
Live Chat, WhatsApp and email support are open Monday to Friday, 10am to 4pm. Messages received outside those times are reviewed on the next working day.
Can I visit or collect without arranging it first?
No. Collection is from our Chelmsford operation by prior arrangement only. Contact us before ordering or travelling so we can confirm availability, collection details and when the goods will be ready.
Ready when you are
Send us your project details
Share the product you like, accurate measurements and a photo of the area. We can help with samples, corners, accessories, delivery and choosing between brick slips and stone cladding.