Shipping policy

Delivery options and charges

Shipping options are calculated automatically at checkout from the delivery postcode and the total shipment weight. The options currently configured are:

Main United Kingdom zone

  • Free Sample Delivery: 0–19 kg, 3–5 working days — free.
  • Parcel Delivery: 19–29.9 kg, 3–6 working days — £20.
  • Standard Pallet Delivery: 30 kg and over, 5–8 working days — £65.
  • Express Pallet: 30 kg and over, 3–5 working days — £95.
  • Super Express: 30 kg and over, 48 hours / 1–2 working days — £125.

Wales

  • Sample Delivery: 0–18.9 kg, 3–5 working days — free.
  • Parcel Delivery: 19–29.9 kg, 5–7 working days — £20.
  • Standard Pallet Delivery: 30 kg and over, 6–8 working days — £80.
  • Express Delivery: 30 kg and over, 3–5 working days — £95.
  • Super Express: 30 kg and over, 1–2 working days — £145.

Scotland

  • Sample Delivery: 0–19 kg, 3–5 working days — free.
  • Parcel Delivery: 19–29.9 kg, 5–7 working days — £25.
  • Standard Pallet Delivery: 30 kg and over, 5–8 working days — £85.
  • Express Pallet Delivery: 30 kg and over, 3–5 working days — £110.
  • Super Express: 30 kg and over, 48 hours / 1–2 working days — £150.

Northern Ireland

  • Sample Delivery: 0–1.4 kg — £6.99.
  • Parcel Delivery: 1.5–19 kg, 6–8 working days — £20.
  • Standard Pallet Delivery: 20 kg and over — £210.

Working-day estimates exclude weekends and public holidays. The exact services available for an order, their current charges and the estimated delivery window are shown at checkout before payment. Orders placed during December or other exceptionally busy periods may take longer.

For collection information, please see our Delivery Information page.

Pallet and kerbside deliveries

Boxes, corners and larger orders are normally sent by pallet service. Pallet deliveries are kerbside deliveries: neither we nor the carrier is insured to move goods into your property. The driver will try to leave the goods at the nearest safe hardstanding point, but access restrictions, narrow or one-way streets, loading restrictions, flats and other site conditions may affect where delivery can be made.

Deliveries are normally made by an 18–28 tonne rigid vehicle with a tail lift and manual pallet truck. Please contact us before ordering if there are HGV restrictions, weight limits, restricted loading or unloading hours, narrow access or any other concern about vehicle access.

Pallet trucks can operate only on a flat, smooth, hard surface such as concrete or tarmac. They cannot operate on gravel or soft ground. Where access is unsuitable, the pallet may need to be left at the nearest safe hardstanding point or the consignment may need to be unloaded by hand. Drivers are not obliged to carry goods into a property.

British and Scottish islands and other remote or restricted-access destinations may require a separate quotation or surcharge and may take up to 14 working days. Please contact us before ordering so that we can confirm availability and cost.

Order and delivery information

Products may be dispatched soon after manufacture and can appear darker or wet on arrival. It may take 1–2 weeks for them to dry fully to the finished colour shown in the product images. Large stone orders over approximately 16 square metres and orders over 10 boxes may be delivered loose in a crate.

Stone orders are packed across an even number of boxes, and each box may contain more than the stated 0.8 m². Stone corners are packed at approximately 1.5–2 linear metres per box.

All deliveries require a signature. Someone must be present to inspect and sign for the order. Pallet deliveries are normally made within an open delivery window of 8am–5pm and are not timed or live-trackable. We send a delivery notification no later than the evening before delivery. We request that the carrier calls approximately one hour before arrival, but this is at the carrier's discretion.

Please do not book an installer until the goods have arrived, have been inspected and match the product ordered. We accept no liability for third-party costs caused by booking work before delivery and inspection.

Missed, redirected and failed deliveries

A failed delivery will incur the actual redelivery cost charged to us, starting from £60. If goods have to be returned to us, both the failed-delivery and return-delivery costs may apply. If an order is cancelled after a failed delivery, the original shipping charge and any failed-delivery, redelivery, return or rerouting charges will be deducted from the refund.

Customer-requested delivery diversions incur an additional £80 charge. Delivery charges are non-refundable once the delivery service has been used or incurred.